1.) ARE THESE ALL THE PROPERTIES YOU HAVE?
No, we are constantly receiving new properties and not all will be listed on our site.
If you cannot find what you are looking for, please do not hesitate to contact us and we shall source alternative options.

2.) WHO WE ARE:
Refer to about us

3.) WHY DON'T YOU HAVE EXACT PRICES LISTED ON EACH PROPERTY?
Each booking is different and the following would determine the final price:
- Length of stay
- Amount of people
- Time of year
- Demand for properties
- Individual owner/s requirements

4.) IS THERE A MINIMUM "LENGTH OF STAY"
Yes, especially over the peak period (Dec/Jan), which is no less than 14 nights.
However, some owners would accept a shorter booking, if monetary compensation is made for the loss in days.

5.) WHEN DO YOU ADVISE WE SHOULD BOOK A PROPERTY
Unfortunately a booking is only confirmed once we/ the owner/s receives adequate proof of the non-refundable deposit. The owner/s can therefore any time before then confirm with another party.
Given the above and also the increase in popularity of Cape Town as a holiday destination, it is strongly advised to book as soon as possible. For reference the more exclusive properties are already booked for December as early as Jan/Feb the same year and booking as early as possible would secure the best possible option.

6.) BOOKING PROCEDURE ; DEPOSITS; ARRIVAL'S /DEPARTURES ETC
Upon strong interest from a client, we contact the owners to confirm the exact price and availability. Once the before said is confirmed we e-mail the client and forward them all the relevant booking information.
NB: Final Price and availability can only be confirmed upon final negotiations with the owners.

When is a booking 100% confirmed?:
Only once we have received a 50% non-refundable deposit (depending on the owner and period before the rental, this can be negotiated) is the booking confirmed. The owner/s are under no legal obligation to book the property until they've received the deposit (most owners would allow a couple of days for the funds to clear), however, we constantly keep the owner/s updated, hopefully eliminating any chances of a double booking taking place.
NB: It is of extreme importance that when monies are paid/being paid the tenant must keep us updated as much as possible, i.e. via e-mail confirmation, bank confirmations etc.

What other costs are involved?:
The only other cost involved would be a refundable breakages deposit (amount varies from property to property), which shall be utilised for breakages, telephone bill etc.

How do we pay the 50% non-refundable deposit?
The following methods are used to pay the deposit into our Trust Account, opened accordance to the Estate Agency Affairs Board of South Africa.

1) Electronic Bank Transfer
2) Local Cheque Deposit
3) Credit Card details (document to be faxed by C.P.S.)

Click Here To View Banking Details

Why is the deposit 50% and non-refundable?
There are various reasons for the above, however the following two are the most important:
- Most of these properties are utilised exclusively for rental purposes and the financial risk involved for the owners to refund deposits in case of cancellation is too high, as they might not get another booking.
- As soon as a booking is confirmed (deposit is paid) the owners do not accept any other bookings, blocking the dates and "turning any other enquiries away".
NB: This is standard practice throughout Cape Town, referring to short term holiday lets.
However, in some cases, depending on the particular owner/s deposits are negotiated down.

What happens when you receive the deposit?
Upon receiving the deposit we have the owner sign a comprehensive agreement, binding him to the booking, upon which we pay over the deposit

The booking is now confirmed and you will receive written confirmation from CAPSOL.

NB: Kindly note that the agreement is between Cape Property Solutions and tenant and Cape Property Solutions and home owner NOT directly owner and tenant.

When do we pay over the balance of the rental?
We are contractually bound to pay the balance of the rental to the owner before/upon arrival and same is required from the tenant:
The following methods would be suitable:
1) Electronic transfer at least seven (7) working days before arrival
2) Forwarding c.card details at lease four (4) working days before arrival
3) Cash on the day of arrival/ handing over of keys

Arrival, handing over of keys, check-in etc

It is requested from the tenant to forward us their flight details.

Leaving the airport/arriving into Cape Town:
Upon leaving the airport the tenant must phone the following numbers (+ 27 (0)82 7841952 or +27 (0) 83 345 3655 or + 27 (0) 21 4611083) informing us that you are on the way to the property. After which a representative from CAPSOL will make their way to the property to meet you there.

Upon Arrival:
Upon arrival at the house the representative will go through the property with the tenant, hand over keys and have them sign the general lease agreement (if not signed already before arrival).
Click here to view the general lease agreement.(but please note that the details may change pending the specific requirements of each booking).

During the Stay:
It is kindly requested to go through the property and inform us of any breakages/faults within 48hrs of the rental. If there are any grievances we shall try and rectify the problem as soon as possible.

Upon departure
It is kindly requested to contact Cape Property Solutions at least a day before departure to arrange for checkout and collecting of keys.

7.) WHEN DO WE GET OUR BREAKAGES DEPOSIT BACK
After the rental, time must be allowed for the owner to go though the property and determine any damages, calculate phone bill etc.
The standard time for return of the deposit is within 2 weeks after the rental period.
HOWEVER: The following factors will determine the time of return:
- If the owners requested more time to go through the property
- How the deposit was paid (i.e. credit card or transfer)
- Any disputes on breakages
- Time delays for foreign transfers